Any courier not received by the buyer will be sent to our default return address. When we receive the returned shipment an email will be sent to you
Incorrect Address – If the address provided by you for delivery is found to be incorrect by the courier personnel, and if an address correction is requested, you will be charged Rs. 65 + GST for correcting the address after the shipment has started travelling.
Delivery not claimed – If the product is not delivered due to the reason of non-availability of the recipient at the address provided to us for delivery and it eventually goes unclaimed upon subsequent attempts and is returned back to us, you will be liable for the cost of a re-delivery to yourself. You will also be charged a reverse shipping fee which is equal to the forward shipping fee in such cases.
Product Quality issues:
In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to Itihasika within 5 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 10 days after the estimated delivery date. If a defected or a misprinted product reaches the customer, we replace it at no additional charges. However it has to have original packaging and you cannot have used it. You have to share the images to email@example.com
Broken products received:
In the case of fragile products like Mugs and Framed posters, all issues have to be raised within 10 days from the date of delivery of the product. In order to raise a replacement request, send us pictures of the broken product along with the original packaging in which the product was received by the customer, showing the shipping label and the customer details on it clearly for verification on firstname.lastname@example.org.
Rejection by Customer:
We do not refund for any modification in order for size or color and hence such modifications are to be offered at your expense and discretion. A new order, at your expense, needs to be placed for an updated modification.
Action on Returned Orders:
Orders that are returned due to incorrect addresses or rejected by customers are marked as ‘Returned to origin’ (RTO) would be stored for a period of 30 days from the date of the order being marked as RTO after which we would donate the order to charity.
Cancellations by the customer – In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back. If we have already printed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.
Cancellation by Itihasika – Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back in your merchant account in the next ledger closing cycle, which is run every 15 days.